The Fidelis Healthcare Team

Behind every exceptional care outcome is an exceptional team. At Fidelis Healthcare, our people are the driving force that enables us to deliver safe, compassionate and responsive services, 24 hours a day, 365 days a year. Bringing together specialists from recruitment, stabilisation, clinical governance, compliance, community operations, finance and leadership, our team works in complete alignment to ensure every service user, commissioner and partner receives outstanding support.

Each department plays a crucial role in our success. From the first point of contact to the deployment of staff, the delivery of regulated care, ongoing communication, or the safe management of complex packages — our teams operate with the same shared purpose: to provide quality, reliability and humanity in every interaction.

Recruitment Team

Our Recruitment Team is responsible for building and maintaining a high-quality workforce across nursing, social care and community services. They identify skilled, compassionate professionals who embody Fidelis values and can deliver safe, person-centred care.

What They Deliver:

  • Rigorous selection of care & clinical professionals

  • Quick, efficient onboarding to meet demand

  • Workforce planning for urgent and long-term needs

  • Relationship-focused candidate support

Stabilisation Team

Our Stabilisation Team is the heartbeat of our urgent response service. Specialising in same-day or rapid interventions, they coordinate and deploy skilled staff to support children, young people and adults during crises, placement breakdowns or unplanned events.

What They Deliver:

  • 24/7 rapid mobilisation

  • Crisis management & safety-led support

  • Skilled practitioners for high-risk scenarios

  • Immediate communication with local authorities & partners

Clinical Team

Our Clinical Team ensures governance, safety and excellence across all regulated services. Led by experienced clinicians, they oversee training, clinical risk assessments, supervision and best practice in complex care packages.

What They Deliver:

  • Clinical governance & oversight

  • Competency training for complex procedures

  • Regular package reviews & quality audits

  • Expert input for paediatric & adult complex care

Client Services Team

The Client Services Team acts as the central link between Fidelis and our partners. They ensure seamless communication, proactive problem-solving and high-quality service delivery for local authorities, ICBs, NHS partners and private clients.

What They Deliver:

  • Dedicated, responsive account management

  • 24/7 support for placements & packages

  • Clear, consistent communication

  • Delivery assurance across all partnerships

New Business Team

Our New Business team leads growth, partnerships and service expansion. They build relationships with commissioners, NHS trusts, social care teams and private organisations to ensure Fidelis remains a trusted provider of choice.

What They Deliver:

  • Strategic partnership development

  • Tendering, onboarding & framework engagement

  • Market insight & service innovation

  • Expansion of new care pathways & regions

Community Team

The Community Team manages daily operations for home-based, outreach, and community support packages. They ensure the right staff are matched, rota stability is maintained, and families receive consistent, compassionate care.

What They Deliver:

  • Community rota management & staff coordination

  • Support planning & outcome monitoring

  • Regular home visits & relationship building

  • Reliable continuity for families & service users

Finance Team

The Finance Team ensures the organisation remains strong, transparent and sustainable. They manage financial planning, costings, invoicing and reporting, supporting both internal teams and external partners.

What They Deliver:

  • Accurate invoicing & financial reporting

  • Budgeting, forecasting & cost control

  • Clear communication with commissioners

  • Secure and compliant financial operations

Payroll Team

Our Payroll Team ensures every member of staff is paid accurately and on time - a crucial factor in keeping our workforce motivated, valued and supported.

What They Deliver:

  • Accurate, timely payroll processing

  • PAYE & compliance with HMRC regulations

  • Support for staff queries & payment issues

  • Seamless processing during peak demand

Senior Management Team

The Senior Management Team drives strategy, culture and excellence across the organisation. With extensive experience in health, social care, clinical governance and operational leadership, they ensure Fidelis delivers safe, high-quality, values-driven services at scale.

What They Deliver:

  • Strategic vision & organisational leadership

  • Governance oversight & quality assurance

  • Service development & long-term planning

  • A culture built on compassion, integrity & reliability

HR Team

Our HR Team supports, develops and protects the people who deliver our services. They ensure every staff member feels valued, supported and aligned with the organisational culture.

What They Deliver:

  • Staff wellbeing, retention & support

  • Policies, performance and training pathways

  • Employee relations & professional development

  • Workforce planning aligned to service needs

Complaints & Quality Resolution Team

This team ensures that every concern, complaint or piece of feedback is managed with professionalism, transparency and urgency. They protect service users, families and commissioners while continuously improving our standards.

What They Deliver:

  • Timely investigation & resolution of complaints

  • Transparent communication with stakeholders

  • Root cause analysis & quality improvement

  • Reinforcement of accountability & service integrity